Focus only on sales. From goods receipt to doorstep delivery, we manage all complex processes for you.
Warehouse, staff, technology and seasonal peaks tie up your capital and time. The more you sell, the more operations pile up — and the less time is left for your actual business.
Warehouse space, staff and technology cost money regardless of revenue. In slow months capacity sits idle, in strong months it isn't enough.
Black Friday and Christmas demand capacity that stays unused the rest of the year. Building it up and tearing it down costs twice over.
Every return is manual work: accept, inspect, refurbish, restock. Without a documented process this turns into a silent loss.
Warehouse, shop, marketplaces and accounting run in separate tools. Every missing interface turns into manual work.
If stock is counted over the phone, returns are estimated and margins are only calculated at month-end, corrections usually come too late.
You move in batches: your stock arrives gradually, we receive it and switch on channel by channel.
We connect the AuxFulfillment system to your e-commerce infrastructure via API. This process takes only a few minutes.
Send your products to us. Manage storage, picking, packing, labeling, and shipping processes from a single dashboard, with full transparency and real-time tracking.
As soon as an order is placed, our robot-assisted system locates the item on the shelf. Our team picks the item and carefully packs it. Video recording With this option, you can watch the packing process.
Once the package is prepared, it is handed over immediately to the most suitable carrier. The tracking number is automatically sent to your store and your customer.
Returns are part of the business. We receive returned items at our German facility, inspect them, restock sellable items, and separate damaged ones with proper reporting.
Before your goods are shipped, you create the delivery in the panel. What you're sending, what's in which box and which add-on service applies to which item is defined in advance — nothing is guessed at the warehouse.
You create the shipment in the panel, enter the items and quantities, specify what's in which box, and choose the add-on service you want (labelling, shrink-wrapping, bundling). Once a single pallet barcode is scanned at the warehouse, the system automatically shows which box holds which item and quantity and which add-on applies — no opening box by box, no manual list-matching.
Every goods receipt is recorded on camera; the pallet barcode is scanned and boxes and quantities are matched against the shipment. Each item gets its own shelf spot, and batch and entry date are recorded — from this moment the product is ready for sale and shipping.
The final quality check is completed within 7 business days of goods receipt. This period doesn't halt operations — your product is ready for sale and shipping as soon as it's stored. Once the check is complete, measurements, weight and product data are fixed and form the basis of billing; if you want to change packaging or product information, you open a change request in the panel.
Live Shipment Status in the Panel
24 items sent — shipment created in the panel, delivery pending.
24 items accepted and stored — quantities match, stock is ready for sale.
22 accepted · 2 damaged — photos and camera footage stored as evidence, viewable in the panel.
For every order the system draws from the oldest batch. This way no old goods sit on the shelf, stock with an approaching expiry date doesn't pile up, and the warehouse stays in motion.
Every shipment is recorded as its own batch. The pick list always draws from the older batch first; in the panel you see, batch by batch, how much of each delivery is left.
For items with a shelf life, the expiry date of every shipment is recorded and monitored in the panel. Batches with an approaching date report in time; you act before value is lost.
Your Storefront and all connected channels draw on the same stock; with every sale, all channels update automatically. If you like, you define a reserve buffer per item: for example, 2 out of 20 units stay locked for the channels and protect you against simultaneous orders.
Insured warehouse infrastructure and an environment protected against temperature fluctuations; round-the-clock camera and alarm monitoring, fire and security systems, controlled access; separate zones for fragile, cosmetic and bulky items.
We don't accept hazardous material classes or goods that require special permits or are legally restricted. Please report items like batteries, aerosols, high-proof liquids or dietary supplements before signing the contract; we'll clarify acceptability together.
Every step is logged in the panel and visible there in real time. Between steps there's no need for phone calls, emails or tracking spreadsheets — the system itself is the proof.
Shipping: 14:00 — orders received by this time on weekdays are picked the same day and handed to the carrier.
Self-Pickup: 16:00 — if the customer picks up the product from the warehouse themselves, an order received by this time can still be handed over the same day with a pickup code or password.
Only orders with real stock backing in our warehouse enter operations. If you sell more than what's actively in stock on your own channel, the order never enters the operations queue at all; it appears as a notice in your panel. You decide on cancellation, an alternative item or another approach.
Order Received — An order from your Storefront or a connected channel lands in your panel and triggers a notification.
Stock Is Reserved — The sold quantity is deducted; stock is updated automatically across all connected channels.
Picking Is Done — Items are pulled from the shelf in FIFO order, from the oldest batch.
Add-on Service Applied — Requested gift wrapping, insert, label or special packaging is added at this step.
Packed — The right box is chosen; packing is done under camera recording.
Shipping Label Created — The carrier and service type are determined by dimensions, weight and destination country.
Tracking Number Sent — The number is written automatically to the sales channel, the buyer and your panel.
Handed to the Carrier — The package goes to the carrier during the daily pickup round.
Invoice Is Issued — It's generated automatically per your rules, sent to the buyer and recorded in accounting.
Delivered to the Buyer — Delivery status is updated in the panel; the order closes and flows into reporting.
Two Invoices at Month-End — one for services, one separately for shipping; both are traceable transaction by transaction in the panel.
Every sales channel has its own return policy; we don't interfere in how it's set. Our work starts once the package arrives at the warehouse: we match the incoming goods against order number, buyer, sender and invoice data and book it as a return against the already shipped order.
Local Return Address — Your returns go to our warehouse in Germany — cheap and fast for the buyer, controllable for you.
If the item is unused and the packaging is intact, it goes into stock without approval; it appears in the panel immediately and can be sold again. There's nothing for you to do.
If the item can be made sellable again, the options appear in your panel with the contractually agreed costs: repackaging, cleaning, ironing, relabelling. You approve with one click, the work is done, and the item returns to stock.
For used or damaged goods, you decide: refurbish and resell · send back to you · add to another order as a gift · dispose of it.
Return Is Reported — If the channel has a returns API, the return lands directly in the panel as an expected return record; otherwise matching happens once the package arrives.
Matching Is Done — The relevant order is found via order number, buyer, sender and invoice data.
Opened Under Camera — Like every goods receipt, returns are also opened under documentation; if needed, evidence is uploaded to the panel.
Condition Is Assessed — The item is checked: directly resellable, needs refurbishing, or no longer sellable.
Processing Based on Outcome — Directly resellable goods return to stock without approval; for items needing refurbishing or no longer sellable, options are presented to you for approval.
Every return is a data point. In the panel you see the return rate by item and channel, and return reasons by category — sizing issue, mismatch with the picture, damage, change of mind. Check the items with the highest rates regularly.
You manage all these processes through our custom-built, cloud-based dashboard. No more dealing with Excel files.
Every product entering the warehouse and every outgoing order appears on your dashboard instantly.
Which products sell the most? Which country has the highest return rate? Analyze all data with visual charts and build your strategy.
No surprises at the end of the month. See exactly what you pay for each service in detailed reports.
When your products fall below the level you've set, the system sends an automatic alert. You never end up "out of stock".
Create "Gift Sets" or "Campaign Bundles" through the panel without any physical handling — we'll assemble and ship them.
All orders from your sales channels are consolidated into a single system. When a sale occurs on any channel, inventory is instantly updated across all platforms.
At every step it's clear who does what. The pace depends on your product variety, the number of channels to connect and the quality of your data.
The only thing we need from you: reach out. We handle the following 6 steps. Your product is ready for sale at most 24 hours after goods receipt.
Introductory Call — An online meeting. We talk about your product range, your monthly order volume, your sales channels and your current operations.
Data & Assortment Analysis — We review your product list (SKU, barcode, dimensions, weight) and your order history.
Quote — A transparent quote per item; it states explicitly how each service is calculated.
Contract & Access — The contract is signed, your panel access is set up; we create users and permissions for your team.
Panel Setup & Storefront — Your product data is imported via Excel, your free Storefront is set up; if channels are to be connected, integrations are carried out.
First Shipment — You create the shipment in the panel; the goods arrive, are accepted and stored.
Live Operations — Sales begin. You don't wait for month-end or week-end — stock, order and financial data flow in the panel in real time; if a problem occurs, you step in at that very moment.
The information below forms the basis for the quote and setup. Tick off what you have and send it to us; we'll complete the rest together.
Send your product list as Excel and we'll import it directly into your panel — no manual entry needed.
Fill out the form, let our operations experts contact you, and let’s start growing your business.
You’ll feel the difference when we take the operational burden off your shoulders.
Discover how AuxFulfillment works and why it makes a difference — live with our experts. Explore our operations center, technology, and workflows in real time. See the full picture in just 15 minutes.